Fix GuideMeet messages that are not appearing
Are your GuideMeet messages missing or not appearing? Learn how to check your account, review message filters, refresh conversations, and troubleshoot syncing issues to find missing messages and restore access to your chats.
- Confirm you signed in to the correct account and role.
- Check All, Unread, Archived or request-specific filters.
- Refresh the page or reopen the app with a stable connection.
- Confirm the conversation was not blocked, removed or moved by an account action.
- Check notification links against the messages list rather than relying on email content.
- Look for a current system-status notice.
Do not create a second account to recover a conversation. Contact Support with the safe conversation/request reference, approximate time and participants; do not email a full private message history unless the authorized case asks for it.
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Contact GuideMeet Support if you followed these steps and the problem continues.
Updated 2026-10-09.