Respond to a service request

Steps

1. Open the Service request.
2. Compare the request with the Service’s current inclusions, exclusions and requirements.
3. Ask necessary questions about dates, group needs, permits or logistics.
4. Use the supported response control to accept, decline or continue discussion.
5. Record any proposed changes clearly in the conversation.

Do not describe a request as confirmed unless the product creates that exact status. If availability or scope has changed, explain it before the traveler relies on the original listing.