View and respond to your Support cases
My Support & Cases lets you view cases where you are an authorized participant and respond when GuideMeet needs information.
- Sign in and open Support & Cases.
- Select My Cases.
- Open the case using its public reference or visible subject.
- Read the user-visible timeline and any Action needed request.
- Reply and attach only permitted relevant files.
User statuses are Received, In progress, Action needed, Resolved, Closed and Reopened. You will not see internal notes, queue, priority, staff identity, reporter identity or protected investigation details. Use My Reports for privacy-limited report receipts.
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Updated 2026-10-09.